Delivery PolicyWe will ship anywhere within South Africa and aim to dispatch your order within 48 hours of receipt of payment, providing goods are in stock. We also deliver to the rest of the world, items will take about 3 weeks but Brazil and Mexico could take upto 6 weeks.
Local delivery by courier will take 4 – 6 working days to reach you depending on the area that you live. Please allow 5 – 10 working days if utilising the South African Postal Services option.
Local delivery by Courier R70 upto 5kg
International delivery R600 for 2kgOnce payment is made your order will be dispatched.
For courier deliveries, customers are responsible to have someone at the delivery address to sign for and accept the delivery. A tracking number and estimated day of delivery will be emailed to you once the goods have been dispatched.
For deliveries through the Post Office, you will be emailed a tracking number once the item has been sent. For this option you must please stipulate your correct postal address including postal code – Toy Library Toys will not be held responsible for items sent to incorrect postal / street addresses. Orders are sent via the South African Post Office economy post and will need to be collected from the recipient's local post office.
Returns / Refunds
Returns for refunds will be accepted within 7 days of you receiving the goods. Customers must contact Toy Library Toys for a returns acceptance number prior to agreement for any returns to take place. Returned goods must be unopened, unused and in their original condition. Postage or courier costs are not refundable. The customer will be responsible for the cost of returning any item to Toy Library Toys in its original condition.
Any incorrect, missing, or faulty item(s) received must be reported to Toy Library Toys within 48 hours of receiving the delivery. This can be reported by email or phone.
If item(s) received are not what you ordered, please do not open the sealed packaging. Any attempt to use the incorrect item(s) will be deemed as acceptance by the customer as a satisfactory substitute for the one that was ordered and no further claim can be made.
Toy Library Toys owns the title of any extra goods shipped with your order that may have been dispatched in error.